01Legal
Refund and Support Terms
Draft for review. This document was drafted in-house on 2026-08-22, has not been reviewed by a lawyer, is not legal advice, and is published here so it can be read and corrected. It does not take effect until Geoffrey Kent approves a reviewed version, and approval replaces this draft rather than amending it.
Version draft-2026-08-22, not in effect. Status: draft.
This document says what can be refunded and how to reach a person. It is deliberately short, and it does not promise anything the Academy is not currently staffed to do.
Refunds
If the Academy is not what you expected, write to us. Ask within 14 days of your first payment for a membership and we will refund that payment in full. After that, cancelling stops the next renewal rather than refunding the interval you are in, because you keep access for the rest of it.
If you were charged in error, charged twice, or charged after cancelling, tell us and we will correct it regardless of how long ago it happened.
Refunds are returned to the payment method you used, through our payment processor.
Support
Support is by email, to the address published inside the Academy. There is no telephone line and there is no live chat, and this document does not claim otherwise.
Response times
A response time commitment is not stated here yet, because the person who answers support is not yet named and a response window nobody is staffed to meet is worse than no window at all. That staffing decision is open and tracked internally. When it closes, this section gets a real number.
If something goes wrong with your access
If you have paid and cannot reach what you paid for, that is a support matter and not a refund matter first: write to us and we will restore access. A refund remains available under the terms above if we cannot.